General

At Equiem, maintaining the security of our platform and ensuring the data we collect remains secure has always been a principal priority. We understand the responsibility that is associated with protecting our online community and continue to use best practice technology and security systems to ensure the ongoing safety of the personal data we manage. With the European Union’s General Data Protection Regulations (GDPR), now in effect, this page explains how we prepared for this change and how you can access the information you need. To simplify this process we’ve compiled the most common questions users are asking about this change: To simplify this process we’ve compiled the most common questions users are asking about this change at: https://www.equiem.com.au/gdpr-compliance

If you have any questions or are encountering issues, please contact our Reception on +44 16 1834 2332 or frontofhouse@hardmanstreet.com. They are highly skilled and will be able to assist you with most questions. If you have a problem with something that is out of their hands, they will contact the development team and get that answer for you.

If you are leaving the building or no longer want to access 3 Hardman Life, simply email the Reception on frontofhouse@hardmanstreet.com and we will close your account for you.

This is not a problem. Simply go back to the event and you can remove your RSVP by clicking 'cancel RSVP' on the top right hand side. The count of attendees will reduce by 1 and your image will disappear from the listed attendees on the event detail.

If you have bought tickets, this is a little more complex and the answer depends on the event itself.  See the Reception for help in this instance.

No, 3 Hardman Life is provided to tenants by the building owners at no cost to end users.

The building owners and managers are looking to offer a fantastic level of service and amenity to all tenants.

Yes, you can! We support all Apple & Android phones & tablets. 

We have an app, which will make this even easier.  Suggestions from users are very welcome.

Orders

Please note you have not been charged £1, this is a means for our payment gateway (Stripe) to authorise your bank. This £1 authorisation will be removed from your account anywhere between a few minutes to a couple of weeks.

You can view all your past purchases under the 'Purchases' tab of 'My Account'. A printable PDF is available if you need to provide a receipt of goods purchased for tax purposes.

If you require additional documentation, please don't hesitate to contact the Reception team on frontofhouse@hardmanstreet.com and they'll do their best to accommodate your request.

We're afraid the system needs a credit card to process an order. If you are concerned about entering your credit card details, please refer to our terms and conditions.

Personal Information

Simply navigate to your My Account section on the top right corner of the page, click on Manage credit cards and click Delete button at the bottom of the page.

We do this to make things easier for you. One of the most tedious elements of online shopping is entering your address and CC details. Through 3 Hardman Life, you have access to a multitude of products from different suppliers - all with the convenience of a simple, seamless checkout.

Once you have entered your details once, you won't need to enter them again.

For your peace of mind, we don’t have access to your credit card details and they are not stored in our system or with your user account information.  They are stored securely with our payment gateway provider. For more information see our privacy policy.

Information and subscriptions to 3 Hardman Life can all be fully controlled and managed by you, the user.  See below for how the site communication typically works.

All registered 3 Hardman Life users automatically receive a weekly update from the site - with the latest news, events and offers.  If you would prefer not to receive these, you can simply change your subscription preferences by using the link at the bottom of any of these emails. You can unsubscribe from newsletters without affecting your actual user account and login.  

Some users prefer to get their site updates via twitter. Click the link in the site footer to follow us on twitter and receive updates that way.

If you post a comment on the community board, you will automatically receive subsequent replies and comments for that thread. These can be switched off in the subscriptions section of your My Account pages.

When you place an order or RSVP to an event, you will receive a confirmation email. These are a system email that cannot be switched off.

If you have comments or suggestions about our user communication, we would welcome them. Please contact the concierge to pass on this feedback.

We don't store credit cards in our system. When you submit your card details, they are passed securely though to our payment gateway provider Stripe and stored in their PCI DSS compliant system.  

We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.

Some general information about Stripe:

  • Payment Card Industry Data Security Standard
    Stripe has been audited by a PCI-certified auditor and has the most stringent level of certification available.
  • Encryption
    All card numbers are encrypted and decryption keys are stored on separate machines. None of Stripe's internal servers are able to obtain plaintext card numbers. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).
  • Disclosure
    Stripe rapidly investigates all reported security issues. 

Stripe holds the highest level of PCI DSS accreditation.

I’m afraid we can’t see which password you are using. We do this to maximise security, but it also means we can’t send you the password.

Please use the ‘Forgot Password’ link on the front page and follow the prompts.  You will be sent a one-time only login link to the site via email and you can change your password then.

Yes, you can. Simply go to ‘My Account’ in the top right corner and select ‘Account Information’.

Yes, you can. Simply go to ‘My Account’ in the top right corner and select ‘Account Information’. You can change the email address to anything you wish.

Go to ‘My Account’ in the top right corner and select ‘My Profile’. You can remove your current image and upload a new one.

Simply select "Select a card for this purchase" under the Payment Method section on the Checkout Page and click on "New Card".

Once new details have been entered and the purchase processed, this new card will be available as an option on checkout.